Refund policy

We want you to be happy with your order.

Cancellations: To cancel an order, contact us before it is dispatched. Once an order has shipped it cannot be cancelled, but eligible items may be returned as set out below.

Damaged, defective or incorrect items: If your item arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging. Please keep the original packaging while we review your request. Once approved, we will arrange a replacement or a refund.

Change of mind: We do not currently offer returns for change of mind.

Refunds: Approved refunds are issued to your original payment method. The time it takes to appear depends on your bank or payment provider.

This policy does not affect any rights you may have under applicable consumer law. To start a request, contact us with your order details.